My computer won’t turn on. What should I do?
- Check if the power cord is properly connected to both the computer and the power outlet.
- Ensure the power outlet is working by plugging in another device.
- If you’re using a laptop, make sure the battery isn’t completely drained. Try charging it for a while.
My computer is running slow. How can I speed it up?
- Close unnecessary background programs and browser tabs.
- Delete temporary files using the built-in disk cleanup tool.
- Consider adding more RAM or upgrading to a solid-state drive (SSD) if your hardware allows. Contact us, and we’ll help you decide the best option for your computer,
I forgot my computer password. How do I reset it?
- On Windows, you can use the “Forgot Password” or “Reset Password” feature on the login screen.
- On macOS, you can reset your password using the Apple ID associated with your account.
My computer keeps freezing or crashing. What can I do?
- Ensure your operating system and drivers are up-to-date.
- Run a malware scan with antivirus software.
- Check for overheating; clean out dust from the CPU and ensure proper ventilation.
- Consider running a diagnostic tool to check for hardware issues.
I accidentally deleted an important file. Can I recover it?
- Check your computer’s recycle bin or trash folder first.
- Contact us, and we can help you retrieve it!
My computer is infected with malware. How do I remove it?
- Install and run reputable antivirus software such as Bitdefender.
- Follow the software’s instructions for scanning and removing threats.
- Change your passwords after removing malware to prevent future attacks.
My Wi-Fi isn’t working. How can I fix it?
- Restart your router and modem.
- Check if other devices can connect to the same Wi-Fi network.
- Ensure your computer’s Wi-Fi adapter is turned on and drivers are up-to-date.
I’m getting a “Blue Screen of Death” (BSOD). What does it mean?
- Note down the error message displayed on the BSOD.
- Look up the error message online or consult contact us for assistance.
- It’s often caused by hardware or driver issues.
My computer is making strange noises. What should I do?
- Identify the source of the noise (e.g., hard drive, fan).
- Backup your data immediately if it’s a hard drive issue.
- Contact us if you’re unsure or if the noise persists.
My computer won’t connect to a printer. How do I fix this?
- Ensure the printer is powered on and connected to the same network.
- Install the printer driver software on your computer.
- Restart both the computer and the printer if needed.
If you’re not comfortable with troubleshooting computer issues on your own, feel free to contact me by phone/text at (616) 422-4208 or by email at support@mrpcss.com for a free consultation.
